Your questions - Our answers

Here you will find the most frequently asked questions by our customers, classified by theme. Click on the theme of your choice.

However, if you do not find the answer to your question, please contact us.

RETURNING THE HIRE VEHICLE

All you need to know about returning the vehicle.

Is it possible to return the car later than initially planned?

Yes. But you MUST inform your car rental agency before the return date initially scheduled. This precaution is essential as otherwise you will not be covered by the insurance. The car rental agency will then extend your rental contract.

I am to return my car to the car rental agency at NANTES train station. Where do I park my vehicle?

You can park it on the "Rental vehicle" car park provided. It is 100 metres from the car rental agency on the right. First go to the car rental agency where you will be given a ticket for the car park, then return the keys to the vehicle to the agency. A tip: allow enough time so you are not rushing to catch your train!

Is it possible to return the vehicle to a different agency to the one I picked it up at?

Yes. Anywhere in France, provided there is a Europcar agency. In this case, there is an extra charge that you will be told about when booking.