Your questions - Our answers

Here you will find the most frequently asked questions by our customers, classified by theme. Click on the theme of your choice.

However, if you do not find the answer to your question, please contact us.

RANGE OF VEHICLES

All you need to know about the range of vehicles available for hire and the added extras we can provide on top.

Is it possible to choose a specific model of car?

We can guarantee a category of vehicle, but not a specific model. Obviously, if you have a real preference, we will do all we can to meet it, subject to availability!

I am planning to rent a car to go skiing. Can you provide me with snow chains or tyres?

Of course! Simply ask for them when you book your car. The car rental agency will then confirm availability and the price of hiring that equipment.

We have two children: an 18-month-old baby and a 4-year-old daughter. Would you have a booster seat and an infant car seat?

We do have car seats which are all certified by an official approval. To make sure they are available, please book them when you reserve your car rental.

I have a car driving licence. Which is the largest type of van that I can hire?

It is the 22 m3. Despite being large in size, this car is very easy to drive.And to make it easier to load and unload your furniture, we recommend you rent a model with an elevating tailgate!

I have asked some friends to help me move house. Do you know where I can find home removal boxes?

Your Europcar car rental agency has everything you need and sells home removal boxes (only €20 for 20 boxes). To make life easier, remember to reserve a home removal kit (trolley, case, straps and blankets).

I am getting married next summer. What type of cars can you offer?

As nothing is too grand for special occasions, we recommend the car that embodies the height of luxury, a chauffeur-driven Rolls Royce (Silver Cloud III model – leather seats, saddle stitching). You could also choose a model from our Luxury cabriolets, premium cars or coupés....