Your questions - Our answers

Here you will find the most frequently asked questions by our customers, classified by theme. Click on the theme of your choice.

However, if you do not find the answer to your question, please contact us.

All you need to know about the pick-up of your hire vehicle. Formalities upon departure. Rapidity of the service.

When I went to pick up the car, the receptionist asked me for my credit card. Will my account be debited?: No, this is simply a precaution. The receptionist checks the validity of your card with the banking centre but no amount is debited.
How can I save time when I come to pick up a car?: If you have provided us with all the necessary documents when you made your booking and pre-paid your car rental, you benefit from our fast "Pre-Contract" service. All you have to do is produce your driver’s license and sign the contract. And that’s it!
Your Europcar agent refused to let me park my own car in your garage or on your indoor rental car park.: Only the rental cars are covered by our insurance policy.
I have booked a car with your car rental agency at Nantes Airport. We will have some large suitcases as well as the children. Is the car park easy to get to?: At Nantes airport, the rental car park is just behind the car rental companies’ building. And there are trolleys available for your luggage.