Your questions - Our answers

Here you will find the most frequently asked questions by our customers, classified by theme. Click on the theme of your choice.

However, if you do not find the answer to your question, please contact us.

INSURANCE

All you need to know about insurance, and other compulsory or optional payments.

Does the rate advertised include insurance and if so, which ones?

Yes. The rate advertised includes: >> Third-party liability. >> Automobile theft and Own Damage insurance which reduces your liability to the amount of the excess, in the event of theft (TW) or damage to the vehicle (CDW). 3 - 24H/day breakdown service.

Which insurance is not included in the rate advertised?

The rate does not include "Personal Accident Insurance" (PAI) which is optional. This additional insurance covers certain medical costs as well as a payment in the event of death or permanent disablement.

What is the point in checking the vehicle with a customer executive when picking up and returning the vehicle? It’s a waste of time, isn’t it?!

We strongly recommend you do this check. Signing a form on the "Condition of the vehicle" upon departure and return will avoid you having to pay for damage you have not caused.

I would like my wife to be able to drive the vehicle. Is that possible?

Of course! We can authorise one additional driver provided he or she is over the age of 21 and has had a driver’s license for more than a year. You must simply produce the driver’s license and pay additional insurance of €25.20.